Marketing Strategies for Self Storage Facilities: A Comprehensive Guide

As the self storage industry continues to grow at a rapid pace, competition among storage facility businesses becomes increasingly fierce. In order to stand out and attract new tenants, it is crucial to implement effective marketing strategies. To help you navigate the complex world of self storage marketing, we have compiled a comprehensive guide outlining the most important strategies for success. From optimizing your online presence to building strong relationships within your community, we will cover it all. So, let’s dive in and explore the best marketing ideas for self storage facilities in 2023.

Understand Your Target Audience

Before diving into marketing tactics, it is essential to understand your target audience. By gaining insights into the demographics and preferences of potential customers, you can tailor your marketing efforts to effectively reach them. Research sources such as the SSA’s Industry Survey and Google’s Think With Google can provide valuable information about your target customers. Here are some key statistics to consider:

  • 86% of self storage users travel within a 30-minute radius to access their storage unit.
  • Most self storage businesses have fewer than 10 employees.
  • Self storage usage doubles among newly divorced or separated households.
  • The majority of self storage clients are over 35 years old, with a significant portion falling into the 50–65 age range.
  • Mobile devices drive the majority (84%) of “near-me” search traffic.

With this knowledge, you can tailor your marketing messages and channels to effectively reach your target audience.

An example target persona for a storage unit business.

Optimize for Search Engines

In today’s digital age, optimizing your online presence is crucial for attracting potential customers. Search engine optimization (SEO) plays a vital role in improving your website’s visibility in search engine results. By following SEO best practices, you can increase your website’s rankings and drive organic traffic. Here are some key tips for optimizing your website for search engines:

  • Improve your user experience by ensuring fast page loading times and easy navigation.
  • Incorporate relevant keywords throughout your website’s content, headers, and meta descriptions.
  • Focus on local SEO by claiming and optimizing your Google My Business profile.
  • Build high-quality backlinks from reputable websites.
  • Create informative and engaging content that addresses the needs of your target audience.

By implementing these SEO strategies, you can improve your website’s visibility and attract more organic traffic from potential customers.

Storage Solutions of Texas

Invest in Pay-Per-Click (PPC) Ads

While SEO is a long-term strategy, pay-per-click (PPC) advertising can provide immediate results. PPC ads allow you to bid on keywords related to your self storage business and display your ads at the top of search engine results. Here are some tips for running effective PPC campaigns:

  • Use location targeting to reach potential customers within a specific radius of your storage facility.
  • Utilize ad extensions to provide additional information and increase visibility.
  • Incorporate negative keywords to ensure your ads are shown to the most relevant audience.
  • Set up conversion tracking to measure the success of your campaigns.
  • Consider remarketing to target users who have previously visited your website.

By investing in PPC ads, you can increase your visibility in search results and drive targeted traffic to your website.

Google ads for self storage unit companies in search.

Local SEO and Maps Optimization

In addition to general SEO practices, local SEO and maps optimization are crucial for self storage facilities. With the majority of users conducting local searches, optimizing your online presence for local visibility is essential. Here are some key tactics to improve your local SEO:

  • Claim and optimize your Google My Business and Bing Places listings.
  • Keep your business information up to date, including contact details, opening hours, and photos.
  • Generate and respond to customer reviews to build trust and improve rankings.
  • Get listed on self storage-specific directories, such as SpareFoot and Compare The Storage.

By focusing on local SEO and maps optimization, you can increase your visibility in local search results and attract more potential customers to your storage facility.

Utilize Social Media Advertising

While social media may not be the primary channel for self storage marketing, it can still play a valuable role in reaching potential customers. Social media advertising allows you to target specific demographics and interests, making it an effective tool for reaching your target audience. Here are some tips for utilizing social media advertising:

  • Identify relevant demographics for your self storage services, such as recently divorced individuals or students.
  • Create engaging ad content that highlights the benefits of your storage facility.
  • Utilize Facebook Ads to target specific demographics and interests.
  • Test different ad formats, such as images, videos, and carousel ads.

While social media advertising may not be the main driver of leads for self storage facilities, it can still contribute to brand awareness and attract potential customers within specific demographics.

An example of a social media ad for a storage unit company.

Implement Video Marketing

Video marketing is a powerful tool for self storage facilities. Videos can showcase your facility, highlight the features and amenities you offer, and provide a virtual tour for potential customers. Here are some tips for incorporating video marketing into your strategy:

  • Create high-quality videos that showcase your facility, including unit sizes, security features, and accessibility.
  • Use videos on your website’s landing pages, blog posts, and social media channels.
  • Share customer testimonials and success stories through video content.
  • Optimize your videos for search engines by including relevant keywords in titles, descriptions, and tags.

Video marketing can enhance your online presence, engage potential customers, and provide an immersive experience of your storage facility.

Leverage Email Marketing

Email marketing is a powerful tool for nurturing leads and retaining existing customers. It allows you to stay in touch with potential customers who have shown interest in your services. Here are some tips for effective email marketing:

  • Collect email addresses through website opt-ins and quote requests.
  • Send personalized emails to nurture leads, offer promotions, and request reviews.
  • Segment your email list based on customer preferences and behaviors.
  • Use automation to send targeted emails based on specific triggers, such as abandoned cart reminders or lease expirations.

By implementing an email marketing strategy, you can stay top-of-mind with potential customers and drive conversions.

Create an Engaging Website Design

Your website is often the first point of contact for potential customers, so it’s crucial to create an engaging and user-friendly design. Here are some key considerations for your storage facility’s website design:

  • Ensure your website loads quickly and is mobile-friendly.
  • Use clear and intuitive navigation to guide users through your site.
  • Include high-quality images and videos that showcase your storage facility.
  • Incorporate strong calls-to-action (CTAs) to encourage conversions, such as “Request a Quote” or “Book Now.”
  • Provide informative and engaging content that addresses common customer questions and concerns.

By creating an engaging website design, you can provide a positive user experience and increase the likelihood of conversions.

Cube Smart's website

Build Relationships with Local Partners

Establishing strong relationships with local partners can be a valuable source of referrals and new customers for your self storage facility. Consider partnering with local businesses such as movers, real estate agents, and attorneys. Here are some ways to build relationships with local partners:

  • Offer referral incentives to local businesses for recommending your storage facility.
  • Collaborate on joint marketing efforts, such as co-branded campaigns or events.
  • Provide informational materials or resources that local partners can share with their customers.

By partnering with local businesses, you can expand your reach and tap into their existing customer base.

Get Involved in the Community

Community involvement is not only a meaningful way to give back, but it can also generate positive exposure for your self storage facility. Consider sponsoring local events, supporting charities, or participating in community initiatives. Here are some benefits of getting involved in the community:

  • Increased brand recognition and visibility within the local area.
  • Differentiation from larger storage chains by demonstrating a commitment to the community.
  • Opportunities for networking and building relationships with potential customers and local influencers.
  • Positive word-of-mouth referrals from community members.

By actively participating in the community, you can create a positive brand image and attract potential customers who value community involvement.

Offers and Incentives

Offering promotions and incentives is an effective way to attract new customers and encourage them to choose your storage facility over competitors. Here are some ideas for offers and incentives:

  • Provide a discounted rate for the first month of storage.
  • Offer free moving supplies, such as boxes or packing materials, with a new rental.
  • Provide referral incentives for current customers who refer new tenants.
  • Create loyalty programs or discounts for long-term customers.

By offering attractive incentives, you can incentivize potential customers to choose your storage facility and encourage repeat business.

Keep in Touch With Previous Customers

Your existing customers are a valuable source of repeat business and referrals. It is essential to maintain regular communication with them to stay top-of-mind. Here are some tips for keeping in touch with previous customers:

  • Send periodic newsletters or updates with relevant storage tips and offers.
  • Offer exclusive discounts or promotions to existing customers.
  • Request feedback and reviews to show that you value their opinion.
  • Provide reminders for lease renewals or promotions.

By staying in touch with previous customers, you can encourage repeat business and benefit from positive word-of-mouth referrals.

Offline Marketing Tactics

While digital marketing is essential, offline marketing tactics can still be effective for self storage facilities. Here are some traditional marketing strategies to consider:

  • Direct mail campaigns targeting local residents or businesses.
  • Billboards or signage in high-traffic areas near your storage facility.
  • Sponsorship of local events or sports teams.
  • Print advertisements in local newspapers or magazines.

By combining offline and online marketing tactics, you can reach a broader audience and maximize your marketing efforts.


Marketing your self storage facility requires a comprehensive approach that combines digital and traditional strategies. By understanding your target audience, optimizing your online presence, leveraging social media, and building strong relationships within your community, you can attract more customers and differentiate your business from the competition. Implement these marketing strategies for self storage facilities, and watch your business grow. Remember, consistency and continuous improvement are key to long-term success in the self storage industry.

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